Zammad uses a flexible architecture that allows for extension through several distinct methods: built-in , community-developed Packages , and a tiered system of official Add-ons for enterprise users. 1. Official Integrations (Built-in)
Zammad does not have a traditional "plugin marketplace" or "app store" like WordPress or Jira. Instead, the platform is designed to be extensible through , Webhooks , and a robust REST API . 1. Zammad Package Manager (ZPM) zammad addons
, allow users to extend the helpdesk's core functionality without modifying the primary codebase. While Zammad comes with many built-in integrations for systems like Slack, Microsoft Teams, and Zammad uses a flexible architecture that allows for