Essentially, the driver tells Windows: "Trust this hardware token. When the hardware sends a success signal, unlock the PC."
Check the sticker on the bottom of your laptop for the or SNID . synaptics tmp 2970 driver top
Open tpm.msc right now. Does it say "Ready"? If not, you have work to do. If yes, check the driver version against your manufacturer's site. Aim for the top. Essentially, the driver tells Windows: "Trust this hardware