If you see the “new” mention, perhaps you are using a of TecDoc API (TecDoc Web Services v5 or v6) — ensure your configuration matches the updated endpoints and authentication method (e.g., from Basic Auth to Token-based).
Many systems include a TecDocConfig.exe or Setup Assistant . Run it to regenerate the config file.
If you are a system administrator, modify the config to use:
If you have completed all seven steps above and the error persists, it is time to escalate. Before calling support, prepare the following:
When you see "Loading data failed. Check the configuration file," the application is telling you that it attempted to read a critical .json , .xml , .ini , or .conf file (depending on your deployment) but failed. This failure can happen before the software even attempts to contact the TecDoc servers.
If you see the “new” mention, perhaps you are using a of TecDoc API (TecDoc Web Services v5 or v6) — ensure your configuration matches the updated endpoints and authentication method (e.g., from Basic Auth to Token-based).
Many systems include a TecDocConfig.exe or Setup Assistant . Run it to regenerate the config file. loading data failed check the configuration file tecdoc new
If you are a system administrator, modify the config to use: If you see the “new” mention, perhaps you
If you have completed all seven steps above and the error persists, it is time to escalate. Before calling support, prepare the following: If you are a system administrator, modify the
When you see "Loading data failed. Check the configuration file," the application is telling you that it attempted to read a critical .json , .xml , .ini , or .conf file (depending on your deployment) but failed. This failure can happen before the software even attempts to contact the TecDoc servers.
