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: On your PC, double-click the downloaded .exe autoloader file. A black command-prompt window (DOS) will appear with the message "Connecting to Bootroom".

Launch the autoloader on a PC, then connect the 9790 (often without the battery initially) until the bootloader is recognized. You typically need BlackBerry Desktop Manager

He found the Memo app.

The Blackberry 9790 (Bellagio) is an older BlackBerry OS device that sometimes needs firmware reinstallation or upgrade using an autoloader — a single executable package that flashes the device without requiring the full Desktop Software process. This article explains what an autoloader is, why you might need one for the 9790, how to prepare, how to download and use an autoloader safely, and troubleshooting tips.

An autoloader is a self-contained executable file used to flash the device firmware. Unlike standard updates, it wipes the phone completely, making it ideal for fixing persistent software errors.

An autoloader is a packaged firmware installer for BlackBerry devices. It usually comes as a single .exe (for Windows) that, when run with the device connected, writes the OS, radio, and sometimes preloaded apps to the handset. Autoloaders are commonly used to: