When the message states: "The hardware information does not match with your dongle portable," it is a security trigger. The software believes you are trying to use an unauthorized copy or that you have tampered with the hardware.
At its core, the error is a —the software is looking for its specific key to the kingdom, and you've handed it a lock that doesn't fit. When the message states: "The hardware information does
Disable your Windows Defender or third-party antivirus temporarily. Ensure your Regional Settings are set to English
If these have an exclamation mark, you must manually reinstall the emulator (Emulator_x64 or Emulator_x86) from your installation folder. Reset Regional Settings : Autodata is sensitive to local formats. Ensure your Regional Settings are set to English (United States) to avoid runtime errors during the dongle check. Run Registry Fixes : Navigate to the RegSettings folder within your Autodata directory. Run the which allows unsigned drivers to function.
For professional workshops, the most reliable long-term solution is to either lock Autodata to a single, unchanging PC or upgrade to a modern, cloud-based automotive repair platform. Your time is worth more than wrestling with dongle errors.
If the error persists, it may be due to Windows 10/11 security features blocking the emulator. Some users have reported success by disabling "Secure Boot" in the BIOS or ensuring "Test Mode" is visible in the lower-right corner of the desktop, which allows unsigned drivers to function. Registry file is appropriate for your specific operating system version?