Why? Because after two years of social distancing and digital check-ins, guests are starving for real human interaction. Venison’s tips—the eye contact, the name repetition, the sincere apology—are the only competitive advantage left that technology cannot buy.
Everything must be viewed through the eyes of the guest. 100 Tips for Hoteliers Peter Venison pdf
He looked at the file name on his screen: 100_Tips_Peter_Venison.pdf . the name repetition
Authentic and experience-driven, written by a veteran hotelier. 🏨 Book Overview 100 Tips for Hoteliers Peter Venison pdf
